Last updated: [Replace: date published]
Who we are
Glow & Co Studio (“we”) is responsible for the personal information collected through this website. Our information officer is Example only.
Contact us by email at [email protected], by phone on 021 000 0000, or at Somerset West.
What we collect
- Details you send us through the contact form or WhatsApp: your name, phone number, email address and message.
- Basic technical information recorded when you visit, such as your IP address and browser type, used to keep the site secure.
We don’t use advertising or tracking cookies on this website. If that changes, we will update this policy first.
Why we use it
- To reply to your enquiry and give you a quote.
- To provide the service you ask for, and to invoice you.
- To keep this website secure and working.
We only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We don’t sell your personal information. We share it only with service providers who help us run this website and our business, under written agreements that require them to keep it secure:
- Our website hosting and support provider, which hosts this website and our email on servers in South Africa.
- Cloudflare, which protects this website and makes it load faster. It may process technical information about your visit outside South Africa.
How long we keep it
We keep enquiries for up to 12 months unless you become a customer. Customer records are kept for as long as the law requires, usually five years for tax records, and then deleted.
How we protect it
This website uses encryption (HTTPS). Contact form messages are emailed to us and are not stored on the website. Only the people who need your information to help you can see it.
Your rights
Under the Protection of Personal Information Act (POPIA) you can ask us what personal information we hold about you, ask us to correct or delete it, and object to us using it. Contact our information officer using the details above.
If you’re unhappy with how we handled your information, you can complain to the Information Regulator.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.